Return and exchange policy

RETURN POLICY:

We offer a 24 hour return policy

Return terms:

To be eligible for a return, the item must be in the same condition as received, unused, with original tags, and in its original packaging.
You will also need a receipt or proof of purchase.

How to start making a comeback:

Contact us via email at: info@boutiqueadora.com
If your return is accepted, we will send you a [enter return address] return shipping label and instructions on how and where to send your package. Products returned without a prior return request will not be accepted.

Contact for return questions:

If you have any questions about returns, you can always contact us at info@boutiqueadora.com

Damages and issues:

Please inspect your order upon receipt and contact us immediately if the product is defective or if you receive the wrong product, so that we can evaluate and correct the problem.

Exceptions/Non-Returnable Products:

Certain types of products cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personal items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific product.
Unfortunately, we cannot accept returns on discounted items or gift cards.

Exchanges:

The quickest way to ensure you get what you want is to return the product you have, and once the return is accepted, make a separate purchase of the new product.

14-day cooling-off period for EU customers:

Notwithstanding the foregoing, if the Goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as received, unused, with original tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds:

We will notify you once we receive and inspect your return and let you know if your refund has been approved. If approved, your money will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since we approved your return, please contact us at Esra@boutiqueadora.com .